Hunan Fengmao plant protection limited company has long been committed to providing high quality services to improve customer service and customer satisfaction in the first place.We always believe that only the success of the user can ensure our success.So our company provides the user with perfect support and service,hope that the user can concentrate more energy to develop their business and achieve greater success.
1 strictly implement the national policy of"three packages"
2 one year free warranty service and three year home service
Our company implements a one-year free project quality assurance service and three year standard door service to solve the corresponding use and technical problems.
3 provide 7*24 hours service
Users can submit service declarations to the customer service response center in different ways.Such as:through telephone,fax,letter,E-mail,visit.In addition,users can also access our company's website,we guarantee that the user's problem can be timely response at any time.
8 hour phone:0731-88300871
24 hour phone:13507445265
4 basic installation and Deployment Services
As a supplier,if we are able to win the bid in this project,the services implemented include the basic installation and deployment service.
5 0 minute telephone response
Within 10 minutes of receiving the request of the user,the company arranges the specific contact with the user to determine the maintenance of the door.
6 field service
After receiving equipment failure notification or service requirements,the company repair the fault within 2 hours in the area of Changsha,and repair the fault within 24 hours in other areas.
7 spare parts support
Our company's maintenance center has spare parts storehouse,equipped with plenty of spare parts and spare parts,spare parts library regularly inventory check and spare parts supplement,which ensures users can repair in the shortest time when it fails.
8 timely notification of service
The timely notification service offered by our company is to inform you of the key questions or software errors we have just discovered.Through timely notification services,you can provide relevant solutions and software patches before you encounter technical problems,so that users can prevent it.
9 customer consultation
If users need to consult when they encounter some related problems in the course of their use,they can draw up the customer enquiry hotline:0731-88300872,which is provided by professional solutions of our company engineers.
10 providing long-term technical advisory services
We will provide technical advice to customers,contact with customers,can carry out technical advice to our company by telephone,fax,letters and e-mail and other flexible means of communication.Our company will communicate directly with the user through telephone,MAIL,or designate engineer to solve the user's problems satisfactorily,according to the specific requirements.
11 regular visits,
I will take the inspection system,once every quarter to visit customers,understand the product quality and service issues,investigation project implementation and maintenance,listen to the views of users,the site to help users solve the problems in practice,timely coordinate the division of labor departments to provide comprehensive service and support.And as an important basis and indicators for the comprehensive evaluation and rewards and punishments of the company's service personnel.
The request for each repair,the company will have administrator conduct telephone interviews,consult solve user needs and satisfaction of the service,in the care of the customer service at the same time,the supervision engineer's service quality,and as an important evaluation index of the service engineer.
12 post warranty service
For the consideration of the user,our company is committed to lifelong warranty after the expiration of the warranty period.For more than the warranty period,only the appropriate fee and maintenance fee are charged.
If our company wins the bid,our company will strictly comply with the quality assurance requirements in the tender,strictly control product quality and inspection measures,provide qualified products to users,and deliver the goods to the designated locations in time according to user requirements.
During the warranty period of all the winning products,our company guarantees to provide corresponding technical services at any time,including the supply of claim parts,personnel services,and timely solutions to failures.